McGee Air Services
  • 09-Jan-2022 to 28-Jan-2022 (PST)
  • Los Angeles, CA, USA
  • $27.00
  • Hourly
  • Full Time

401k, travel, medical, dental, and pto


Supervisor, Interline Operations


The Supervisor, Interline Operations will foster and support an inclusive and high-performance operation where customer service is at the forefront. This role assigns and oversees the work of Airport Services team members, stepping in to provide hands-on help when needed to exceed customer expectations. The Supervisor mentors and develops the skills of team members for continuous growth and learning. By demonstrating open and honest two-way communication, the Supervisor ensures a successful operation at the station.


KEY RESPONSIBILITIES

  • Promote and maintain a culture of safety at all times
  • Lead a team in a fast-paced and ever-changing environment to meet and exceed operational targets while maintaining service, timeline, and compliance requirements
  • Establish and maintain a culture that encourages communication, and where all team members feel valued, connected, and engaged in the success of the operation
  • Recognize and celebrate individual and team performance
  • Responsible for supervising the daily activities of Interline Agents including scheduling, attendance, and discipline
  • Evaluate individual and teamwork performance and provide necessary feedback. Coach and counsel as needed and document discussions and improvement plans
  • Lead briefings with a focus on planned changes, explaining reasons for changes, safety topics, performance, and recognition
  • Monitor, assess, and report on team and individual performance
  • Complete shift and daily reports to share performance with the local team and leadership
  • Provide assistance to team up to and including performing the duties associated with the Interline Agent role as needed
  • Foster an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride at all times
  • Other duties as assigned

QUALIFICATIONS

  • Six months of supervisory and leadership experience required
  • Airport experience highly preferred
  • Previous experience working in a unionized work environment
  • Must have excellent customer service skills
  • Proven excellent interpersonal and communication skills
  • Experience coaching and counseling employees on performance-related issues preferred
  • Self-motivated individual able to work collaboratively in a team environment
  • Able to lead, motivate, and successfully communicate with a diverse workgroup in a positive and productive way
  • Ability to juggle multiple tasks in a fast-paced environment
  • Ability to obtain and maintain airport security clearance including background criminal history check, drug screen and fingerprinting
  • Ability to lift up to 75 pounds on an occasional basis
  • Flexibility to work varied shifts, weekends, and holidays
  • High school diploma or equivalent preferred
  • Must be at least 18 years of age
  • Must be authorized to work in the U.S.

CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Equal Opportunity Employer/Veterans/Disabled


McGee Air Services- An Alaska Airlines Company



McGee Air Services
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